Delivery and Handling

 

“Echo & Ava Trading Company Limited” (hereinafter referred to as “Our company”) provide worldwide online order and delivery service. Parcels are generally dispatched according to order sequence within 1-5 business days (Monday to Friday, except public holiday) after payment accepted and sent out from Hong Kong.

Hong Kong Area (except Outlying Islands and P.O. box address)

You will read from the system showing the shipping option with $0 as we will not charge the delivery charge in advance when placing order, the acutal delivery charge will be collected by the delivery service provide upon delivery or collect parcl from their business point

There will be a HK$0.01 charged by the system if the order is pay through Paypal, but you may ignore this HK$0.01 when you are pay by bank transfer. Please be notd that, the HK$0.01 is not refundable.

1. Single order would be sent by SF-express, the acutal delivery charge would be collected by SF-express while deliverying the parcel to you.

The delivery fee shown from the official website of SF-express:  
Commercial area would be HK$22 for the initial 1kg, HK$28 fo the first 2kg, if postal address is identified as residential address by SF-express,  you should bear an additional surcharge of HK$30 while receiving the parcel. The additional sercharge would be wavied if pick up from their brand stores.

If you wish to pick up form SF-express's pick up point, you may fill in the delivery address with the offical shop's code from SF-express  , if would like to pick up the parcel from specific serving point. We'll fill in the delivery form with the exact code provided when we send out the parcel. (Fill in the delivery address with shop's code but not remark)

For example: It is required to fill in the delivery address with 852M if you wish to pick up from Shop A, G/F, Man Lok Building, 91 Bonham Strand & 117 Wing Lok Street, Sheung Wan, Hong Kong

For details, please visit the official website of SF-express: http://www.sf-express.com/hk/en/ 

SF network Code: 

http://www.sf-express.com/hk/tc/other_services/sf_station/sf_station_network/index.html

3. Order will be processed according to order sequence after payment confirmed (excluding Satauday, Sundays and public holidays) 

4. Tracking number will be provided for monitoring the shipment status

5. Orders are prepare and process by computer system, address CANNOT be changed after order has confirmed. Please carefully check and confirm the delivery details before confirming the order

(You may use of your tracking number to call SF-express hotline at 2730 0273 to arrange delivery time and details. You will be require to verify your ideneity as the receipant when calling SF-express by providing the contact information as you are provide from the order, please contact sf-express with the numbers you are using from your order for the ease of verificaiton)

 

Macau

1. Single order would be sent by SF-express, the acutal delivery charge would be collected by SF-express while deliverying the parcel to you.

For details, please visit the official website of SF-express: http://www.sf-express.com/hk/en/ 

2. Order will be processed according to order sequence after payment confirmed (excluding Satauday, Sundays and public holidays) 

3. Tracking number will be provided for monitoring the shipment status

4. Orders are prepare and process by computer system, address CANNOT be changed after order has confirmed.

 

China Area

1. Single order purchase shall bear a delivery charge of HK$320 per order.

2. All ordered items shall be delivered to the customer's appointed address by postage or courier. Order would be prepared and sent within 5-14 working days (excluding Satauday, Sundays and public holidays) upon order confirmation.

3. Tracking number will be provided for monitoring the shipment status

4. Orders are prepare and process by computer system, address CANNOT be changed after order has confirmed.

 

Asian Area

1. Single order purchase shall bear a delivery charge of HK$320 per order.

2. All ordered items shall be delivered to the customer's appointed address by “EMS Speed Post”. Order would be prepared and sent within 5-14 working days(excluding Sundays and public holidays) upon order confirmation.

3. Tracking number will be provided for monitoring the shipment status

4. Orders are prepare and process by computer system, address CANNOT be changed after order has confirmed.

 

Other Area

1. Single order purchase shall bear a delivery charge of HK$380 per order.

2. All ordered items shall be delivered to the customer's appointed address by “EMS Speed Post”. Order would be prepared and sent within 5-14 working days (excluding Sundays and public holidays) upon order confirmation.

3. Tracking number will be provided for monitoring the shipment status

4. Orders are prepare and process by computer system, address CANNOT be changed after order has confirmed.

 

If your orders are not received within the above mentioned period, please inform us by email (info@avaliu.com). In order to ensure purchased order to be sent accurately without delay, please state clearly on your personal information and delivery address before submitting the order.

 

If occasional shortage of stock for certain products arising from delay occurs due to importation, we apologize for the inconvenience caused and shall give further notice on delivery arrangement.

 

As delays are inevitable, this may due to custom clearance at destination, our company holds no liability over delays. 

Overseas customers should bear import duties, tax or any additional charges.

 

If paracel is rejected by the receiver or fail to reach the receiver and finally bounced back to us / returned by delivery complany 

Order was sent out with the delivery details stated when placing order, pracel being returned by shipping company/post office in 30 days after parcel was sent would treat as order completed, order will not be send again and will not entitled with refund.

If parcel returned within 30 days after parcel was sent out, we reserve right to charge all the extra expense arised before resend the parcel, and it is limitd to one time only, and it will treat as order completed if parcel being returned again.

 

For the effectiveness of handling orders, shipping charge are fixed in reasonable rate according to destination, whereas actual shipping charge varies according to total weight of the parcel. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

 

We reserve the right to change these terms and conditions at any time without prior notice